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Hi Henry,
I'm sure that we all appreciate the need for caution. As a card merchant myself, I'm all too well aware of the number of "scammers" there are around. I would never, for example, accept an order with a shipping address in Nigeria. I'm sure that there are honest people in Nigeria, but unfortunately they don't seem to want to buy my products!
The problem in this case was perhaps simply that you were unaware how common it is for people to live in one EU country, and have a bank account in another. There is complete "freedom of residence" within the EU, and it's VERY common for people to move around. The nearest equivalent I can give in American terms is to perhaps think of the number of Canadians who visit Florida for the winter. I'm sure that you wouldn't automatically assume that someone with a card billing address in Canada and a shipping address in Florida was up to no good!
Perhaps you could consider relaxing your restrictions for customers within the EU? I do assure you that the situation described is all too common.
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