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I agree the situation between Onyx and the Service center must be resolved. The main problem in your situation was the damaged device. Mike was telling them that just replacing the display int he bent device (no matter when it got bent) would just result in another broken display. That would be no good to you and would not be good for Onyx if repaired devices failed quickly.
They kept saying just replace it. Mike wouldn't do that and wanted to swap the whole device but they wouldn't authorize that.
When it arrived bent and you confirmed it did not leave you like that then it should have become a claim to the carrier. But of course that would have taken even longer
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