Quote:
Originally Posted by monkateer
Its now Dec 12th and still nothing. Sent off an email back on the 4th. I have not had the opportunity to phone during their hours. (I work) Been almost a month now...I dont even remember what is wrong with my Kobo anymore! Im beyond disappointed, now Im mad. Now my only goal is to get my money back so I can buy the Kindle or the Sony or whatever one I choose. If any Kobo reps read this forum, your customer service is pathetic. I enjoyed the ebook for the short time I could use it but now it sits, and has sat, for a month... as useless as the box it came in.
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Yeah, that's typical. I got to the point where I sent off an email daily, followed up with a phone call. I got the excuse that they are a new company.
Look, if you are running a business, I don't expect excuses. If you want to be a competitor, then you should make sure you have your ducks in a row before you go live. And one of the women got a little snippy because of me following up so much-umm, excuse me? It was just very sad.
Finally, got my refund. Took 3 weeks. All I know is, my mom was looking at an ereader for my sister and asked about the Kobo. She then got an earful, lol. She got my sister a Nook Color. She doesn't read as much as I do so she will be fine with the screen and she'll like all the bells and whistles.
As for me, I will never stray from Champ again( Champ is my Kindle
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