I hope Kobo CS follows up your email quickly. They're well-meaning, but they can also be slow.
Thanks to Catlady's suggestion, I bought a gift card yesterday, applied it to my own account with store credit, and successfully purchased a book using the store credit and the 25% off coupon code. I really am very very pleased with this, especially since my CC company called me just this morning to inquire about all the little charges from Kobo I had been racking up, hehe.
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