Quote:
Originally Posted by SandySchwab
It seems our Cybooks are sharing a truck ride, Leeloo: mine has just arrived in Paris as well. ...
I have to say, though, that with all the negative comments about the device mounting up and with Bookeen disastrously bad at keeping their customers informed, I'm starting to get a little bit worried.
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I made it to Basel overnight "for clearance", so we'll find out what the Swiss customs think of it all. I agree that it's a pity Bookeen isn't a bit more communicative. A post on the blog like this:
We're swamped! So many of you have ordered Cybooks -- far more than we'd dared dream -- that we're behind in shipping orders. It didn't help that a simple programming error on the website -- too many late nights debugging the firmware! -- meant lots of you were expecting something shortly after the 5th of December.
So here's what's happening. We are pushing our manufacturer to ship to us as fast as it can. The Cybooks arrive in France in batches of a few thousand which we, and the fabulous temps we've hired ("Merci, Jean-Luc!") then unpack, test, load the software, test again, and then repack into the separate orders for you patient folks. At this point we send the address details to Fedex and you get your tracking email. Please note, the "Estimated delivery" time Fedex puts on their site at this point is arbitrary. Then, sometime in the next 48 hours (often sooner) Fedex actually picks the packages up and the tracking site will update with a new delivery estimate. We chose Fedex because they are the best of the global logistics providers for our situation, but the vagaries of international shipping and customs procedures mean that any delivery time will only be an estimate. Although we have noticed a tendency for the packages to be slightly early rather than very late!
In short, please bear with us while we try to catch up. We really are doing our best to keep faith with all of you who have made -- are making! -- the Cybook a great success.
PS Please help us get the word out to other Bookeen customers who might have concerns.
(a complete fantasy on my part) wouldn't (didn't) take long to write and would have made me, at least, feel better about things.