Quote:
Originally Posted by Pookeysgirl
I have every right to say no to a customer. Even if it's for a service I provide.
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Not exactly.
You're not allowed to turn away a customer because he's gay, or Black, or because you think women shouldn't be allowed to drive, or because you refuse to do business with Catholics.
You're allowed to refuse to carry books that aren't within the theme of your store. You're not allowed to refuse to carry specific books because the the author is gay.
So far, no category of erotica is protected as a suspect class for discrimination, but it's possible that could change. And "the right to run my business as I like" doesn't include "the right to make agreements and then back out of them," nor "the right to imply that agreements have been made while the small print denies those agreements."
It's not unreasonable for authors to demand Amazon tell them what kind of content isn't permitted in their store, nor to demand what specific violation of the rules they've been bumped for. No, Amazon doesn't have to provide that info (AFIAK; maybe there's a lawsuit possibility there), but I've got no problem with backlash like "rate everything at Amazon a 1.0 for being willing to do business with those scumbags," or "place banners on your website about Amazon being run by bigots."
If Amazon is going to insist "we owe no explanations; this is the way we want to run our business," then the customers are free to insist "this is the way we want to react to your business practices."