Quote:
Originally Posted by HarryT
Of course I accept that you disagree with me, PCH. We are all entitled to express our views here. I am simply saying that Sony's technicians are undoubtedly better equipped to diagnose faults than you or I are, and that you have no logical reason to disagree with their assessment of the problem.
|
I agree with you Harry that the Sony technician is better qualified to diagnose what the fault is and they've done that. I disagree that they're better qualified to diagnose the cause of the fault. If there is obvious damage to the case with a hairline crack leading to the screw where the screen is cracked then they have a very strong case. I think that PHUGGER is much more qualified to diagnose if he abused the device. I don't believe the technician can say with 100% confidence that for example the screen wasn't installed with too much torque in the screws, there wasn't a slight defect in the glass before he received it or there was a slight warp in the case that put tension on the glass. I'm just giving these as examples, in my opinion Sony has very good build quality and design but any company can run into quality issues. If Sony couldn't prove to my satisfaction that none of these things were possible I would be writing the letter to the CEO myself.