I am VERY happy to report that Sony took my jetBook, busted screen and all, and gave me a $75 coupon for a new Sony! With the current sale, and the eCampus discount, that means I can get a PRS-350 for $60 for my wife. It took about a week from when I sent it in to when I received the coupon. Just wanted to report so that any others who had the same woeful experience with the screen could recoup their investment.
Enjoy your readers!