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Old 12-16-2010, 08:20 AM   #13
lionel47
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Posts: 361
Karma: 170
Join Date: Dec 2009
Location: Atlanta, GA, USA
Device: B&N Nook, Nook Color
Just got off a chat with Adobe. Here is the dialog. Names have been changed to protect the whales.

Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 1 minute(s) and 2 second(s) or longer as there are 1 customer(s) in line ahead of you.

You are now chatting with Anabelle.

Anabelle: Hello. Welcome to Adobe Customer Service.

Me: hello

Anabelle: Hi Lionel .

Me: did you see my question?

Anabelle: As I understand that you want to create a new account to authorize the product with more than 6 devices, am I correct?

Me: no...i don't want to create a new account...i want more devices on my current account

Anabelle: I'll be glad to check and help you with this.

Anabelle: Lionel, you can authorize the product with our Adobe ID with 6 devices.

Anabelle: If you want more than that you need to unauthorize and authorize again with the new devices.

Me: yes...i have more than 6 devices...i have to unauthorize one of the other six?

Anabelle: That's correct.

Me: but i own more than 6 devices...why can;t i add a 7th?

Anabelle: Lionel, this is how it works and you can authorize up to 6 devices.

Me: there is no flexibility in this? there are no exceptions to the rule?

Anabelle: Sorry for the wait. Please do stay online.

Me: ok

Anabelle: Lionel, if any one of the device is not working and unable to unauthorize the product we can make an exception on that.

Anabelle: Is there anything else I may assist you with?

Me: can i add the seventh device now?

Anabelle: Since you authorized the product with 6 devices you won't be able to add the seventh one.

Anabelle: You need to unauthorize one of the device.
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