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WookieReader · 12-13-2007, 04:35 PM

I hear your pain, but after several days of research, I finally bought the Sony PRS-505 two days ago. Just getting into this. I bought it from a SonyStyle store.

At the point of sale was given 30 days after Christmas for full refund along with a 'Christmas receipt' for that purpose, and offered what JS Wolf has described, and as I will call the 'extended' and 'accidental' warranty. I turned both down as I usually do, but did ask and was told I could get either with the receipt in the next 30 days. I'm going back to get the 'accidental' in this case. The comments here have easily convinced me to do so.

I studied in-depth the iRex ILiad, the Bookeen Gen3, Sony and Kindle. I would imagine Amazon would have some extended warranty options for the Kindle, but I did note nothing of this kind for the Gen3 and definitely not the iRex. I only mention this since those forums detail in depth the achilles heel of electronics firms - customer service.

In your case, either you were made aware of extended service as we all are and turned it down, or were not aware of it. I would respectfully disagree with you on flaming Sony and assuming their repair people are intentionally wanting to drive off customers. Does your situation stink. Definitely "yes".

Are you a victim of poor quality control - who knows? Inadvertent handling - who knows? Were you offered the 'accidental' warranty - again, 'who knows', but given the 3 pages of sensitivity of eLink screens on this forum, anyone would be crazy not to spend $4x. dollars for substrate protection if you choose to pay for it. It is a tragic situation all around...

12-13-2007, 04:35 PM	#39
WookieReader Member Posts: 22 Karma: 10 Join Date: Dec 2007 Location: Weldon Spring, Missouri Device: Sony PRS-505, Iliad 2nd Ed/iPhone	Frustration I hear your pain, but after several days of research, I finally bought the Sony PRS-505 two days ago. Just getting into this. I bought it from a SonyStyle store. At the point of sale was given 30 days after Christmas for full refund along with a 'Christmas receipt' for that purpose, and offered what JS Wolf has described, and as I will call the 'extended' and 'accidental' warranty. I turned both down as I usually do, but did ask and was told I could get either with the receipt in the next 30 days. I'm going back to get the 'accidental' in this case. The comments here have easily convinced me to do so. I studied in-depth the iRex ILiad, the Bookeen Gen3, Sony and Kindle. I would imagine Amazon would have some extended warranty options for the Kindle, but I did note nothing of this kind for the Gen3 and definitely not the iRex. I only mention this since those forums detail in depth the achilles heel of electronics firms - customer service. In your case, either you were made aware of extended service as we all are and turned it down, or were not aware of it. I would respectfully disagree with you on flaming Sony and assuming their repair people are intentionally wanting to drive off customers. Does your situation stink. Definitely "yes". Are you a victim of poor quality control - who knows? Inadvertent handling - who knows? Were you offered the 'accidental' warranty - again, 'who knows', but given the 3 pages of sensitivity of eLink screens on this forum, anyone would be crazy not to spend $4x. dollars for substrate protection if you choose to pay for it. It is a tragic situation all around...