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Old 12-16-2010, 01:35 AM   #4
kiwipippa
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Posts: 578
Karma: 613022
Join Date: Aug 2010
Location: New Zealand
Device: kobo glo, kobo touch (dead), kindle touch, android phone
I had to do a factory reset as well. the instructions said that you had to reauthorise your device - which I did but all my ADE books (library books mostly) were locked. I did a factory reset, reauthorised, then reloaded my books, now they are all readable. I have posted on kobo's facebook support page suggesting they add this to the instructions.
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