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aleandre · 12-13-2007, 03:07 PM

I took the picture HarryT linked to to give an example of a broken screen. I my case too, I don't have the feeling I misused the device in any particular way (although I recall dropping it from a 50 cm height 6 months ago when I got it, but with no apparent consequences), so beyond all arguments in favour of or against Sony's build quality/Warranty, the case is very simple :

- Either they fix this screen under warranty and recognise their best commercial interest in doing so, showing the enthusiast community that they can stand by their product when no obvious abuse can be proven.

- Or they ask me to foot the bill, in which case they can keep the device and forget about me buying any e-ink product from Sony again.

It is not me who would like to market the Ipod of ebooks. I just want an e-ink device to replace the huge amount of paper I have around me, and if these guys are serious about mass market consumption, they should think twice in applying the logic : "we can't see anything on the outside, but the inside is broken, hence you've done it, you have to pay". In my 6 months of ownership, I spent about 50 $ on books bought on Connect, in addition to using the 100 $ voucher on Connect Classics books. Overall, I think I could spend between 200$ and 300$ a year on books, it's up to them to decide if they want my money or not.

Their attitude assumes the customer is guilty, or even worse, lying, and I can't see how this is suppose to help their market share, especially now that we see seemingly a lot of these e-ink screens going bad.
Sony being allegedly the biggest contender still in terms of market volume, it is no surprise that the number of users complaining about the screens of their PRS seem to go up remarkably in the forums at the moment. What worries me is that if the other e-ink devices show the same weakness, I fear for the success of these readers worldwide.

I wonder what kind of warranties applies for the Kindle or Bookeen, for instance. Or, what Irex does with the 8 inch screen of the Iliad, presumably more fragile than that of the Sony Reader ?

On a more general note, e-ink devices are over for me until they come with better warranties/more robust screens

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12-13-2007, 03:07 PM	#36
aleandre Member Posts: 21 Karma: 10 Join Date: Jun 2007 Location: Rijswijk ZH, Netherlands Device: Sony PRS-500, Cybook Opus, iPad	I took the picture HarryT linked to to give an example of a broken screen. I my case too, I don't have the feeling I misused the device in any particular way (although I recall dropping it from a 50 cm height 6 months ago when I got it, but with no apparent consequences), so beyond all arguments in favour of or against Sony's build quality/Warranty, the case is very simple : - Either they fix this screen under warranty and recognise their best commercial interest in doing so, showing the enthusiast community that they can stand by their product when no obvious abuse can be proven. - Or they ask me to foot the bill, in which case they can keep the device and forget about me buying any e-ink product from Sony again. It is not me who would like to market the Ipod of ebooks. I just want an e-ink device to replace the huge amount of paper I have around me, and if these guys are serious about mass market consumption, they should think twice in applying the logic : "we can't see anything on the outside, but the inside is broken, hence you've done it, you have to pay". In my 6 months of ownership, I spent about 50 $ on books bought on Connect, in addition to using the 100 $ voucher on Connect Classics books. Overall, I think I could spend between 200$ and 300$ a year on books, it's up to them to decide if they want my money or not. Their attitude assumes the customer is guilty, or even worse, lying, and I can't see how this is suppose to help their market share, especially now that we see seemingly a lot of these e-ink screens going bad. Sony being allegedly the biggest contender still in terms of market volume, it is no surprise that the number of users complaining about the screens of their PRS seem to go up remarkably in the forums at the moment. What worries me is that if the other e-ink devices show the same weakness, I fear for the success of these readers worldwide. I wonder what kind of warranties applies for the Kindle or Bookeen, for instance. Or, what Irex does with the 8 inch screen of the Iliad, presumably more fragile than that of the Sony Reader ? On a more general note, e-ink devices are over for me until they come with better warranties/more robust screens . Last edited by aleandre; 12-13-2007 at 03:10 PM.