Quote:
Originally Posted by PatNY
If I'm her supervisor, I would have wanted her to be honest about the pros/cons of each device, then let the customer make up his/her own mind. And if the customer asked for a recommendation, then the salesperson should give one, without dismissing the other product and being misleading about it.
Also, by totally dismissing the Nook Color, the salesperson perhaps lost an opportunity to sell the device through an "influencer." Because if that customer was not the right consumer for the Nook Color, then perhaps a relative or friend would be.
The goal is to sell without being misleading.
I wouldn't have fired or even reprimanded her, but if one of her co-workers was more tactful and more knowledgeable about the various B&N products, I would choose to retain the co-worker if it came down to firing one in a layoff.
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Yeah, like I said, I think she was too dismissive of the Nook Color, even if she was being honest. It doesn't sound like a fair comparison to say of the NC that it's a "toy". There are definitely reasons a person might buy one. It seems the salesperson assumed that the question was about long-form reading, and based her response on that, but she should've given a more thorough critique.
Honestly, I think it's a push, but I might want to train
all the salespeople on how to sell the strengths of both devices.