Quote:
Originally Posted by bhartman36
But a salesperson who steers a customer to the Nook Color despite believing it's not the better reading device is more likely to mislead customers in other ways, and that's not good for long-term business.
|
If I'm her supervisor, I would have wanted her to be honest about the pros/cons of each device, then let the customer make up his/her own mind. And if the customer asked for a recommendation, then the salesperson should give one, without dismissing the other product and being misleading about it.
Also, by totally dismissing the Nook Color, the salesperson perhaps lost an opportunity to sell the device through an "influencer." Because if that customer was not the right consumer for the Nook Color, then perhaps a relative or friend would be.
The goal is to sell without being misleading.
I wouldn't have fired or even reprimanded her, but if one of her co-workers was more tactful and more knowledgeable about the various B&N products, I would choose to retain the co-worker if it came down to firing one in a layoff.