Quote:
Originally Posted by Paulius
And hey, we also all agreed to wait a bit before getting our devices. Playing the waiting game can be fun, if it's going to be delivered before christmas.
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Well, they initially said it would be shipped on Dec 5th; and then said they shouldn't have said that.
Then they said it'd be sent on 12th for delivery on 13th - but now I discover its gone AWOL.
But, things go wrong in the best businesses, and I can understand if I got unlucky this time.
However, I do think Bookeen could do more to keep customers informed.
They could use their blog to let us know what's going on ("To keep you informed, visit Bookeen's blog") - but they don't .
They could acknowledge receipt of emails - but they don't.
That's the disappointing aspect imho.
Currently, I have no idea where I stand with my Bookeen order; and I'm not seeing much help coming my way.
I'm sure the Cybook is a great device; but if this is typical of Bookeen customer support; I think I'd settle for just getting my money back.