Quote:
Originally Posted by Logseman
At least in one case not only a refund wasn't given, but the customer asking for it was lectured.
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That is wrong and I do feel that the CS rep who commented should have been fired. That CS rep represents Amazon and what they CS rep said was wrong. Not incorrect, but wrong. Big difference here.
And as for the refund, I do feel Amazon should be refunding the money for any of the deleted content that has not been downloaded. If it has been downloaded, then no, a refund is not in order.