Quote:
Originally Posted by Kali Yuga
There aren't many viable alternatives.
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Sure there are. Alternative 0) Don't be intimidated by a bunch of prudish busybodies into pulling objectionable material.
Alternative 1) Pull the book from the store, but leave it on the personal archives of people who wanted it enough to buy it. Amazon has pulled books from the store for various reasons (mostly legal, I thought) in the past--didn't they handle it this way then?
Alternative 2) Pull the book from the archives also and refund the customers for the book whether they delete it from their Kindles or not. Yes, it is going the extra mile to refund customers for a book they might still have. So what? Once you have breeched your agreement with a customer, going the extra mile to make it as right as possible is pretty standard customer service.
Quote:
Originally Posted by Kali Yuga
Sounds to me like the author figured it out.
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It sounds to me like the author is guessing. A reasonable guess, based on the scanty amount of available evidence, which does not include any kind of clear guidelines from Amazon, is not the same as knowing what went wrong.
The author shouldn't have to guess.