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Phugger, you've made the point over and over that your Reader received only regular use - not abuse. That being said, utilize the advise of crusader666. There is no reason to assume, as many on this forum do, that SONY is honorable, competent, and well managed. There can be any number of reasons you're being treated unfairly so far but the reason isn't important. What's important is for you to get what's due you. You're dealing with employees of a huge, faceless corporation. You're only recourse may be ones suggested.
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