Quote:
Originally Posted by PHugger
I have no disagreement with the following: I treated my 505 well (no abuse)
It doesn't work
Sony assessed the display to be cracked I completely disagree with the fact that Sony assumes I abused it and that the crack was caused by something other than normal use. If a product fails under normal use during the warranty period I believe that the customer shouldn't be forced to pay for the repair. I feel that charging $270 to repair a $300 reader is outrageous.
Let's say I buy a new car for $30,000. I drive it for a month and the engine fails. The service technician decides that the engine block has cracked and that this delicate part was likely broken because I must have driven it improperly. They believe that I caused the engine to crack by driving the car. If I want it repaired, they will charge me $27,000 to do so.
I suppose that this analogy will also fail to help you understand my situation, but go ahead and repeat your opinion again for the 3rd or 4th time.
PCH |
You can be upset, but what has been said before is simple. Sony has the option to (a) fit the bill for your unit because you say you didn't treat your unit abnormally or (b) believe the people they pay to assess damage to the unit. It's not difficult to understand why they are going with option (b). That said, I am sorry that you are having to purchase the Reader again, and I sincerely hope that I don't run into the same problem.