[Pookeysgirl]

Am I missing something or what am I doing wrong? I just tried to update my reader. I got to step 5 and plugged it in and went through the windows* "Found New Hardware" wizard, at the end the wizard said that it couldn't find any software for this and asked if I wanted to keep my original software. I clicked yes and it took me back to the Kobo update page which said it was unable to detect my reader.

I called Kobo and spoke to a rep who had no idea what I was talking about. When I tried to explain what happened she rudely cut me off mid-sentence and told me to unplug my reader and do a factory reset (at the beginning of this conversation I specifically told her that I had the original Kobo, not the Wi-Fi version). I did the reset and she told me that she was just told by a manager that there isn't an update for this reader yet. She told me I need to put my reader back to v 1.7 or something like that. I told her again that I don't have the wi-fi version, I have the original Kobo on v 1.4 and asked her if I should try to update again. Again she tells me (quite rudely) that there is no update for this reader yet.

What do I do? Should I re-attempt the upgrade or wait? My Kobo seems to be working just fine still on v 1.4 so I'm pretty sure whatever problem I had during the update didn't do any damage.

*The exact wording on the windows setup wizard was "Cannot continue hardware update wizard. Wizard could not find a better match for your hardware than the software you currently have installed"