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I just don't think you understand Harry. It's pretty simple so I'll try to explain it for you.
I bought a Sony BookReader
I used it normally
It wasn't dropped or abused
It stopped working after 30 days
The screen didn't look like the picture you posted, just a few odd lines and noise covering the entire screen - mostly white
There were no visible cracks or partial images like your picture
The warranty covers product defects under normal use
I simply want them to fix this defective unit
A display that is so delicate that it fails under normal use sounds like a manufacturing defect to me. I seriously doubt that any extended warranty would cover abuse or user negligence that you allege. I don't know how it failed and neither do you. I do know that I didn't abuse it in any way or use it in a way that wasn't normal. I was told that an inner layer of the screen was cracked. I don't know how they determined this. I doubt that they dissected the display. They offered to return it to me. They probably just looked at it and decided that there was a crack somewhere. It's only been on sale for a month - how much experience do you think they've had repairing 505s?
You keep harping on the fact that my anger is misplaced. I bought a product that I really liked (loved even) and it broke after a month of normal use. I KNOW that I didn't abuse, drop, or use it in any way that wasn't normal. My anger and frustration stems from the fact that Sony assumes I damaged it through negligence and I have little means to prove otherwise. We all heard and understood your opinion the first time you stated it. There is no need to repeat it. I disagree with you. You will have to accept that and move on.
PCH
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