[kearalu]

Over the weekend I had an issue with my new (first) 3rd gen Kindle (wireless version). When I opened the cover, there was only a blank screen (no screen saver/picture). When I pressed menu, I was able to get a list of my books, but when I selected a book, that screen also was blank and pressing backward and forward buttons made no difference. I tried pressing the button that changes the text size, in case there was a setting for contrast, thinking that maybe one of my kids had been playing with it, and although that pop-up came up I was unable to select or make changes to any of those settings. I also saw that, no there were no contrast settings.

I began researching online, both on the Kindle community and here and read about the spontaneous resets (not the problem I was having) and the possibility that that problem was caused by the original, non-lighted cover, which I have. So, I finally decided to give it a shot and took my Kindle out of the cover and gave it a manual reset by holding the wake button to the right for 15 seconds. That did not immediately seem to solve the issue. So I requested a call from Amazon Kindle CS.

CS called me in 5 minutes and by that time my screen saver and pages were visible again. I told the CS representative what had happened and what I did to resolve the problem. I stuck to my guns about the fact that removing it from the cover seemed to resolve the problem and he admitted that he would have suggested that as a potential resolution. Then he quickly said he would upgrade me, free of charge to the lighted cover.

Interesting. Clearly there is an issue there. I'm not sure what is going on or why my issue seems to be different than what I've seen described elsewhere. I have not done any firmware upgrades since receiving my Kindle. I'm not sure what version I'm on or how exactly to tell. Regardless, the resolution seems to have been the same--removing the Kindle from the cover.

So, would YOU buy the lighted cover or use your credit to get something else?