Quote:
Originally Posted by Steven Lyle Jordan
Booksellers aren't valueless: The living salesperson's ability to assist a customer in finding what they're looking for... an ability that is heightened if the salesperson and consumer actually know each other and their personal tastes and opinions... is so far unmatched by a computer program. And salespeople who know their books can do a better job at steering you to other material you might like.
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I think you're being very optimistic about the knowledge levels of sales staff there. Staff like that will be the exception rather than the norm.