Quote:
Originally Posted by crusader666
Send a letter (with Signature Confirmation) to the CEO of Sony and raise hell. Threaten to report them to the attorney general/consumer affairs department in the state you live in AND where their corporate office is.
If you purchased your product with a credit card, immediately notify your credit card company and tell them you are having a dispute regarding the purchase and Sony is ripping you off. Many credit card companies will stand behind the consumer in a situation such as this.
You should also state in your letter to the Sony CEO that you will file a complaint with the Federal Trade Commission, which sometimes does monitor these types of problems.
I also recommend to others that they tell the company they are having problems with that they will submit their case to Judge Judy, and will tell all their friends and colleagues to think twice before buying a Sony Reader.
You can also tell the CEO you will contact journalists who write about technical issues if Sony doesn't resolve your problem immediately!
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This is nothing short of blackmail. You have no evidence whatsoever that Sony are "ripping somebody off". We have here the case of a reader whose delicate glass substrate has broken. To threaten to besmirch the name of a company whose "crime" is to refuse to replace free of charge a $300 screen which could be broken in any of 1000 different ways without the customer being aware of it is absolutely outrageous!
The outer plastic layer of the screen is tough plastic; the glass substrate is thin and delicate. Torsion or a physical impact will generally leave the outer shell undamaged while fracturing the substrate.
Sony's standard warranty covers manufacturing defects. There is no evidence whatsoever to suggest that this is a manufacturing defect. There is an "all risks" warranty available at low cost for those who wish to protect themselves against accidental damage.