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Old 12-13-2007, 02:13 AM   #17
HarryT
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I'm sorry, but I don't understand why you feel aggrieved over this.

Sony's technicians are the experts. They have looked at your unit and ascertained that the screen substrate is damaged. You have absolutely no evidence that this is the result of a manufacturing defect (have you?). As Jon says, this could have happened in any one of 1000 different ways, most of which you could be completely unaware of.

Why are you getting angry with Sony? They offer an "all risks" warranty to cover this scenario. You chose not to purchase that warranty. You don't really expect them to replace a screen which they are not responsible for damaging, do you?

Your anger seems completely misplaced to me. Sony have done nothing wrong here. You broke your screen; Sony did not.
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