MobileRead Forums - View Single Post - Horrifying experience dealing with Sony Service Centre

mutabor · 12-13-2010, 10:56 PM

I own PRS-505, 600 and 650. So I USED TO BE a Sony fan.

My PRS-600 developed the white spots on the screen problem, which was discussed on this forum many times. I sent it for repairs to Sony Laredo Service Centre.

They received it on OCTOBER 12. I was told that the repair will take about a week or so.
On November 14th I received the following email:
“Good morning,
The unit has being service and will be ship out this week.
Your should be inform via email soon.
Thanks”

I’ve never heard from this guy ever since. I called to the service centre on a weekly basis and always was given an answer that the reader has been repaired and should be shipped to me within two days. On November 25th I got a new answer that….they are still waiting for a part to arrive. So basically that means that all the previous answers were a lie. On December 2 when I called to check the status I was offered to receive brand new 650. I was happy since I would be getting new 650.

Fast forward to today December 14th. A huge box has arrived. It could be used to hold like 20 e-readers. What I have found inside is a refurbished PRS-600.

I was without reader for TWO MONTHS, was repeatedly lied by their support and was lied again about getting brand new 650.

I’m thinking about feeding this story to Engadget or Gizmondo. They could publish it under a title – Sony Support screws yet another customer.

I really like the new 650...but I'll never ever buy any Sony reader again. Screw them.

12-13-2010, 10:56 PM	#1
mutabor Enthusiast Posts: 27 Karma: 6931 Join Date: Dec 2009 Location: Bellevue, WA Device: PRS-650, PRS-950	Horrifying experience dealing with Sony Service Centre I own PRS-505, 600 and 650. So I USED TO BE a Sony fan. My PRS-600 developed the white spots on the screen problem, which was discussed on this forum many times. I sent it for repairs to Sony Laredo Service Centre. They received it on OCTOBER 12. I was told that the repair will take about a week or so. On November 14th I received the following email: “Good morning, The unit has being service and will be ship out this week. Your should be inform via email soon. Thanks” I’ve never heard from this guy ever since. I called to the service centre on a weekly basis and always was given an answer that the reader has been repaired and should be shipped to me within two days. On November 25th I got a new answer that….they are still waiting for a part to arrive. So basically that means that all the previous answers were a lie. On December 2 when I called to check the status I was offered to receive brand new 650. I was happy since I would be getting new 650. Fast forward to today December 14th. A huge box has arrived. It could be used to hold like 20 e-readers. What I have found inside is a refurbished PRS-600. I was without reader for TWO MONTHS, was repeatedly lied by their support and was lied again about getting brand new 650. I’m thinking about feeding this story to Engadget or Gizmondo. They could publish it under a title – Sony Support screws yet another customer. I really like the new 650...but I'll never ever buy any Sony reader again. Screw them. Last edited by mutabor; 12-14-2010 at 02:45 AM.