Quote:
Originally Posted by sadievan
I am going to get a Kindle 3. Does it matter if I order from Amazon or get locally say at Target? Is there any difference in the warranty, etc.?
Carol
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My humble opinion :-)
I live close to a Best Buy store and several Targets (about 5 miles away) Because the warranty it's the same and I usually pay with my American Express, it is easier for me go back to the store and talk to a sales guy in case I am having technical issues. Yes, you can call Amazon customer care as well and I've been told they are really helpful, but besides basic troubleshooting they can't replace the hardware or ereader via phone as you certainly can with the store; in my opinion, most serious issues are hardware related, even with Nook.
When I bought my Kindle DX several days ago, I noticed the battery got depleted after just 2 days. I though I was just being too "aggressive" and happy with my DX
so I gave it a 2nd charge; 3 more days with barely use, it was asking for another charge, again! At that point it was more than obvious that the battery was defective. I did not call Amazon, what they were going to do? they probably have other folks on the phone who really need help and they can provide assistance to. So, I went to the store, showed the box, my Amex receipt, I walked away with a new device: everything happened in about 15 min.
On my personal case because the kind of support I have with my Amex, it is also easier for me to return to the store and deal with someone there instead of calling Amazon or wait for a next day Fedex package. My wife always tell me I'm an impatient man, lol ...
As a final advice, even if you have the cash, pay with a credit card and not a debit one. Most credit cards give you an additional protection or help you in disputes with the store if any problem arises later.