MobileRead Forums - View Single Post - CyberMonday Coupons (did you get yours, did you get the right one?)

jiminrussell · 12-13-2010, 03:57 PM

It is now 11 days since I opened a ticket with Kobo support about receiving the incorrect coupon and still nothing from Kobo about when or even if this is going to be fixed. I updated my ticket last week asking for an update, no response from Kobo, I have updated the ticket again today asking for an update on when this is going to be fixed.

I am starting to understand some of the other comments I have seen in the forum about the poor customer service.

12-13-2010, 03:57 PM	#7
jiminrussell JimInRussell Posts: 355 Karma: 143302 Join Date: Nov 2010 Location: Russell Ontario Canada Device: kobo Aura One, Forma, Elipsa, Sage	Still not resolved It is now 11 days since I opened a ticket with Kobo support about receiving the incorrect coupon and still nothing from Kobo about when or even if this is going to be fixed. I updated my ticket last week asking for an update, no response from Kobo, I have updated the ticket again today asking for an update on when this is going to be fixed. I am starting to understand some of the other comments I have seen in the forum about the poor customer service.