Quote:
Originally Posted by PHugger
I'm so discouraged, but still angry enough to make this really ugly if they won't budge. Does anyone have any advice on how I should proceed?
PCH
|
If you feel that you escalated with Sony Service and still aren't getting a satisfactory answer you can try contacting your local BBB. They should be able to advise if you have a case. I know from working for a service company that this can help resolve disputes.
I'm surprised that they'd take this stand myself because we used to give the customer the benefit of the doubt. It had to be pretty flagrant abuse to reject a warranty claim but I was working for a computer reseller. I suppose with all the high priced plasma displays and such they've had to take a hard stance on what is warranty.
I agree with Alisa's comments though you get conditioned to customers lying to you.