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Alisa, the screen is still exposed. It still has the same problem if you put too much pressure on it. I don't think there is a reader with eink that has a screen that's more sturdy then any of the others. We've heard stories of a minor ding/drop causing a problem and a major fling/fall causing no damage. So there is no rhyme or reason how the screen's get damaged. if the screen breaks and the manufacturer opens the unit and sees a phsical break, would you say that is user error or not?
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