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Old 12-12-2010, 11:42 PM   #20
BuddyBoy
eBookin' Fool
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Posts: 310
Karma: 1008360
Join Date: Mar 2005
Location: Vancouver, BC
Device: Kindle Paperwhite, KK, iPad (Ex Prs 505, 500, Reb1100-2150, Rocket)
I just got off the phone with Kindle support and the friendly young lady who helped me hadn't heard about the cover issue before, but once she started collecting data about the reboots, something prompted her to ask for the serial number on the cover. Turns out it's 6 tiny digits on the outside edge of the bottom curved hook.

It hasn't rebooted yet since it's been out of the cover. I realize now that the most frequent reboots were occurring when I was reading it with the cover folded back and the unit held aloft in my left hand, with my thumb pressing down on the Kindle about even with the lower curved hinge.

I think there actually may be something to this cover issue after all.
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