Quote:
Originally Posted by PHugger
I'm so discouraged, but still angry enough to make this really ugly if they won't budge. Does anyone have any advice on how I should proceed?
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I'm sorry to hear about this, but Sony's service technicians are in a position to tell if the screen substrate has been damaged - you aren't!
You don't need to have dropped your reader to damage the substrate; it's a very thin layer of glass which can be fractured by any torsion on the screen, even a completely inadvertent one.
This is why Sony sell cheap "all risks" warranties.
Many peoples' house insurance covers accidental damage; my only suggestion would be to see if yours does. You have absolutely no leg to stand on trying to argue the toss with Sony; if they say that the substrate is cracked, then it's cracked.
You're directing your "fury" at the wrong people. They've done nothing wrong. You're the one who cracked your screen, even if you weren't aware of it at the time. It really DOESN'T take much to do it.