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Its now Dec 12th and still nothing. Sent off an email back on the 4th. I have not had the opportunity to phone during their hours. (I work) Been almost a month now...I dont even remember what is wrong with my Kobo anymore! Im beyond disappointed, now Im mad. Now my only goal is to get my money back so I can buy the Kindle or the Sony or whatever one I choose. If any Kobo reps read this forum, your customer service is pathetic. I enjoyed the ebook for the short time I could use it but now it sits, and has sat, for a month... as useless as the box it came in.
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