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I don't know why I feel compelled to defend the rep when she isn't even on this board, but ...
1) I'm not sure what management expects out of a minimum wage employee. However, I doubt they give them on-the-job time to rehearse and fully polish their sales message. And, for minimum wage, I hope the employees don't feel obligated to spend personal time pre-planning spiels. [I'm sure some of you here are/were very diligent minimum wage workers, but I don't think we can count on it.]
2) In regard to the rehearsal/pre-planning discussed above, if I spend several hours on the sales floor providing adlib responses, I have no doubt that some of my responses would be less than perfect. It would take a lot of work and coaching to achieve the necessary level of 'expertise'.
3) The important point is that the answer was a natural off-the-cuff response. I'm sure anyone could provide a better answer if we give them a minute to think about it -- including the original service rep.
4) And what is the right answer anyway? From the comments above I can see that some of us have different opinions.
Rather than dissect her exact response, I am more interested in learning something about the subject myself. For you NC owners, why do you find it superior? For the way that I use my book reader, I do think an e-ink device would be better, but perhaps its because I don't understand the strengths of the NC.
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