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There's a difference between saying "Look at my new toy" and "This device is just a toy."
The former has no derogatory inferences. The latter is pretty derogatory, especially if the word "just" was used as the OP said. Saying something is "just a toy" says it has little value beyond fluff and unimportant features.
If I were the salesperson's supervisor, I would probably have talked to her about her unfortunate choice of words. It is possible as a salesperson to steer the person to the right device for his or her needs without denigrating other products.
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