Thread: Charging Stopped
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Old 12-11-2010, 02:49 PM   #14
Boston
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Join Date: Oct 2008
Location: Boston :)
Device: Kindle, Kobo Aura H20, Pixel XL
KennyC and Doogman,

I had already tried what was stated before calling Sony support.

First I tried just this
.. Reset the Reader by pressing the RESET holewith a small pin or clip slide the power switch to restart the Reader for 5 seconds.

Then I tried doing this and then flipping the Power Switch.

Neither worked.

~~~

The customer support rep immediately asked "Did you hold for 5 seconds when pressing the RESET hole and press the Power Switch 3 times?" I said, that I didn't try the power switch 3 times. He said I had to do that and to try it that way. I did and it worked. He then reiterated that the "5 seconds" and the "3 times" were important.
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