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Old 12-11-2010, 02:49 PM   #14
Boston
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Boston writes the songs that make the whole world sing.Boston writes the songs that make the whole world sing.Boston writes the songs that make the whole world sing.Boston writes the songs that make the whole world sing.Boston writes the songs that make the whole world sing.Boston writes the songs that make the whole world sing.Boston writes the songs that make the whole world sing.Boston writes the songs that make the whole world sing.Boston writes the songs that make the whole world sing.Boston writes the songs that make the whole world sing.Boston writes the songs that make the whole world sing.
 
Posts: 555
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Join Date: Oct 2008
Location: Boston :)
Device: Kindle, Kobo Aura H20, Pixel XL
KennyC and Doogman,

I had already tried what was stated before calling Sony support.

First I tried just this
.. Reset the Reader by pressing the RESET holewith a small pin or clip slide the power switch to restart the Reader for 5 seconds.

Then I tried doing this and then flipping the Power Switch.

Neither worked.

~~~

The customer support rep immediately asked "Did you hold for 5 seconds when pressing the RESET hole and press the Power Switch 3 times?" I said, that I didn't try the power switch 3 times. He said I had to do that and to try it that way. I did and it worked. He then reiterated that the "5 seconds" and the "3 times" were important.
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