Quote:
Originally Posted by ardeegee
If someone is being asked their opinion on which one is the best reader, then if they instead are required to respond with whatever the company wants them to push, that is a lie. I could never work a job like that-- I'm not going to tell lies for money, especially not near minimum wage. And any employer that asks their employees to lie is worthless scum.
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If I ask your opinion, I ask
your opinion. Then frame it like that. Instead of saying "it's a toy", say, "I find it a toy". By saying the first, she implies that the company thinks it's a toy.
Quote:
Originally Posted by RockdaMan
The other customer seemed as surprised as I did. "Which one if they want to read a lot of office documents too?" Again the rep directed her the original Nook. "This does PDF's just fine".
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I personally find this worse. I never use PDF files as office documents.... If I were the customer, I would have dissed her for not knowing what she was selling.
Quote:
Originally Posted by phenomshel
I probably would have told the customer essentially the same thing, and I'm in Customer Service myself! I might not have used the word "toy", but I certainly don't fault the salesperson for expressing her (apparently) honest opinion. I have to restrain myself in bookstores, or anywhere that sells ebook readers, or I start "selling" to other customers, and I don't even work there!
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By calling it a toy, she belittled the Nook Color. Again, if she had said "I find it", instead of "it is", it would have opened the debate: why do you think it's a toy? Now, she's clearly saying: "my employer is making rubbish, which you don't want to buy".
I find it a mistake often made. People usually don't tend to qualify their statements (I generally try to make it clear it's
my feelings and you might think differently).