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I probably would have told the customer essentially the same thing, and I'm in Customer Service myself! I might not have used the word "toy", but I certainly don't fault the salesperson for expressing her (apparently) honest opinion. I have to restrain myself in bookstores, or anywhere that sells ebook readers, or I start "selling" to other customers, and I don't even work there!
Sadly, most of the time, "corporate" policy is idiotic at worst, and misinformed at best.
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