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Originally Posted by queentess
I've had the exact opposite experience; guess it depends on where you're located? I love my B&N, but the Borders near me is always more interested in pushing dvds and cds than books, and the staff is usually surly or downright ignorant about books. (And I'm no expert; it doesn't take much to impress me.) Everything I want at Borders is usually a special order (which I then have to go back to pick up), but B&N stocks it.
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I have a similar experience. The Borders near me has a decent selection, but I'm also in walking distance of a B&N "superstore" - four floors, and if it's in print, there's a good chance they have it.
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And I have very fond memories of Waldenbooks as a kid. Every time we went to the mall my brother and I each got to pick out a book. But the last time I went to one, it was just sad. I don't remember if they used to only carry best sellers, but that's all they were doing before their demise, and that just wasn't enough for me.
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Waldenbooks is a unit of Borders these days. Their particular niche is malls, and they are almost exclusively located there. Many Waldenbooks outlets have been renamed Borders Express stores, and the concentration on best sellers is no surprise. Brick and mortar retailing is about sales per square foot, and they'll concentrate on stuff that sells in volume.
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Dennis