[bilbothejust]

Quick question to anyone else out there...yesterday I had a new Consumer Reports (Jan 2011) issue show up on my Home Screen with a little green label on the magazine cover saying "Download". Of course I pushed it and nothing happened...so, I long tapped the cover and pressed "Read Now" and nothing.

So, I sent B&N an email about this with no reply as of this morning. I then checked my visa online and noticed that last night I was charged for the subscription. I then called B&N support and spent 35 minutes on the phone with 2 different people and the takeaway from these people? They are experiencing problems with the ebook version of Consumer Reports (their words) and they would refund me for the subscription. I asked why they are still advertising a magazine they can't deliver and their response was "we will refund your subscription".

I am so pi$$ed at B&N support and would love to email the CEO. Anyone have any ideas with how to deal with this?