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Chapters/Indigo in Canada has the same return policy that RemoGaggi says. I think it's because Kobo is a small company that will lose a lot of money if ereaders are returned to them and are not re-sellable. I think some stores might be more slack on the official policy depending on if the reader looks 'used' or not and if the packaging looks 'new' and 'resellable'. Personally, I would not chance it. I love my Kobo, but I would not buy it for a gift for anyone unless I was 100% sure they would want an ereader.
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