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Well it certainly seems that you have done a decent job of trouble shooting. Perhaps the store you got yours at has a bad batch??? Also kudos for sticking it out as long as you have. My Kobo experience has been nothing but good. I got one of the first ones in my area (three actually if you count my moms and my wifes) and even though the first generation had some bugs to work around they have all been stellar. in fact I just yesterday upgraded to the 1.4 firmware in anticipation of 1.5 firmware.
Anyway I hope you get yours figured out so you can sit down and enjoy a good book
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