MobileRead Forums - View Single Post - Borders does not accept any returns on Kobo

RemoGaggi · 12-07-2010, 08:07 PM

I was thinking of getting a Kobo reader for my girlfriend as a Christmas present. I think she'll like it, but I'm not 100% sure. At the register, I asked what the return policy is in the event the my GF didn't like it. I was told they do not accept any returns. If the unit is defective, they will replace it with another unit. They won't even accept a return for store credit.
Needless to say, they lost a sale because of their stupid restrictive policy.

12-07-2010, 08:07 PM	#1
RemoGaggi Junior Member Posts: 3 Karma: 10 Join Date: Dec 2010 Device: none	Borders does not accept any returns on Kobo I was thinking of getting a Kobo reader for my girlfriend as a Christmas present. I think she'll like it, but I'm not 100% sure. At the register, I asked what the return policy is in the event the my GF didn't like it. I was told they do not accept any returns. If the unit is defective, they will replace it with another unit. They won't even accept a return for store credit. Needless to say, they lost a sale because of their stupid restrictive policy.