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Old 12-07-2010, 05:33 PM   #1
quebeckerin
Enthusiast
quebeckerin doesn't litterquebeckerin doesn't litterquebeckerin doesn't litter
 
Posts: 30
Karma: 210
Join Date: Nov 2010
Device: libre
aluratek libre froze--reset didn't work

I'm sad to say that my Aluratek Libre Pro stopped working, after only two months of use. I was reading a book in English, when I pressed the key to change to landscape mode. Nothing happened. Suddenly I realized that none of the keys were working. I pressed reset, thinking that would fix things, as it has in the past. But this time it didn't. When I pressed the power button the "Aluratek, Let's Get Digital" page would appear, and stay on screen forever. The menu never came up. This happened on a Friday, so I had to wait until Monday to get in touch with Aluratek. After a somewhat frustrating conversation, in which they suggested that I either did not know how to press the reset button (I do) or that I may have dropped the unit (I didn't) they eventually told me to send the unit back. Which is what I did this morning at a cost of approximately $25 Can (about $23US). (I live in Canada, so the rates to the USA are higher than the rates within Canada.) I mention this, because I know a lot of people were asking for feedback about the different ebook readers and this 'freeze' problem with the Aluratek is one thing to bear in mind. I'd heard about it, but for some reason assumed it would never happen to me. Well, I've learnt my lesson.
Anyway, I'll keep you posted and let everyone know how Aluratek handles the situation. I'm still pretty upset. I loved the thing, when it was working.
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