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The problem I was having with my Kobo has been solved (thanks to this forum), but out of curiosity, I went to the tracking e-mail that I received from customer support when I e-mailed them. Despite never getting an answer, the tracking link has expired and it appears they have no record of my complaint.
That's pathetic. How hard is it to track an e-mail and make sure it stays in your database until you answer it?
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