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Many of the negative reviews are from people who were amongst the very first to order their units (I preordered mine in early April). The first customers were told their units would do more than they actually did, so........people were unhappy - including me. My issue was satisfactorily resolved in November, after many months of communicating with "the Kobo team". My new reader does everything I want a reader to do - I don't care about getting the next upgrade, more page turns, etc. I am completely happy with what I now have and I enjoy using the Kobo bookstore, I really enjoy the total Kobo package.
Unfortunately, looking at some of the negative reviews from early purchasers, Kobo was not consistent in working out a solution for their earliest supporters. The way I was eventually treated is the way the others should have been treated. I am now a yes Kobo instead of a no Kobo.
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