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I tried to return my defective Kobo to Chapters on Nov 19th. They told me I had to call the support line so I drove back home and called. Answered on the first ring. I explained my issue and they promptly upgraded me to "level 2 support". I received an email about 5 minutes after the call was ended. Gave me a request number and a promise to have an update via email "shortly". Its now Dec 4th. I sent off another email requesting action and I will start calling this week. Im using my Kobo as a bookmark. Im not interested in posting the issue with my Kobo but I want to share the CS experience Ive had so far. From what Ive read in the forums, if you get put on level 2 support, your doomed. Kinda like being put on hold on a phone call and no one comes back.
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