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Old 12-04-2010, 05:35 PM   #4
MV64
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Posts: 271
Karma: 2000000
Join Date: Jan 2009
Device: Sony PRS-505
As an employee of BN stores, we do provide better service. We have problems all the time with Customer Service either not knowing what they're doing or being totally inefficient about it. We try our best to fix the nook in the store, but sometimes you need access to things that only Customer Service has. I can tell you there's nothing more frustrating than having to send a customer away to deal with customer service on their own.
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