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Doug Pardee · 12-04-2010, 04:14 PM

B&N's email support operation is intended for low-priority FAQ-type issues. They try to respond within 48 hours, and the response is almost always either a canned response or "call us".

B&N expects that if you have a real problem, you'll call them. Personally, I'd never bother with the email support.

12-04-2010, 04:14 PM	#3
Doug Pardee Zealot Posts: 140 Karma: 106318 Join Date: Jun 2010 Device: B&N NOOK 3G	B&N's email support operation is intended for low-priority FAQ-type issues. They try to respond within 48 hours, and the response is almost always either a canned response or "call us". B&N expects that if you have a real problem, you'll call them. Personally, I'd never bother with the email support.