Quote:
Originally Posted by desertblues
You just go rural for a week, and when you've come back perhaps the replacement is there. If not; it will soon be.
You put your defective Kindle in the box the replacement came in; send it insured to Amazon and write the shipping-amount on the outside of that box: they'll reimburse you.
Amazon will, for a better custom clearance, charge your credit card for the replacement, but will refund that same amount to you a few days later. The charging is just a technicality for customs.
Amazon then makes a kind of 'time-window/frame' on your account. Amazon views the return of the defective replacement as an open order. That is: you can see on the page where you check your orders, that there's some order still open : that is the replacement you are sending back and should arrive within 30 days. Then they'll close that time-window/frame.
You say that the 30-days is a problem for you. I would email Amazon about that and explain you need a larger time-window/frame for sending it back. Be sure to get a good response; a sign that they understand your problem. Otherwise email again, or phone them. If Amazon gets your defective Kindle after longer than 30 days, they'll charge you for it. So be sure to have an agreement from Amazon that you can exceed that 30 days.
Good luck and remain confident.  |
i did that, and yeah the CS was really super-friendly. i had to called them a few times though, to get things right (which is not easy due to my bad english
). they told me i will get 60days time frame since now is a festive+holiday season. thank God.
the weird thing is that after i emailed them about my shipping cost, they immediately approved it and said the refund will take place in 3 days business. Good to me, yes but here it's weird because i did not send to them any invoice/receipt of the shipping. they seems to just take my word for it, and believe me, the shipping cost is not cheap.
i hope i am not saying it too soon
, but yeah Amazon CS really deserved a several thumbs up!
.....
simply can't wait to read like crazy again
thanks for anyone here for the help and advices!
